CASE STUDY

PRIVATE EDUCATION

Our client, a prominent private educational institution, had a substantial hiring need, with over 2000 hires made annually, and faced challenges with their existing Applicant Tracking System (ATS) provided by a globally recognised brand. Dissatisfied with the poor customer service and recognizing that brand recognition does not guarantee quality, the client sought our assistance in selecting a new ATS partner. This case study outlines how we addressed their concerns, facilitated the selection process, and met the client's front and middle-office requirements.

CLIENT GOALS

• Identify an ATS partner that delivers superior customer service and support.

• Document the front and middle-office requirements to inform the selection process.

• Avoid overbuying unnecessary functionality.

• Evaluate a mix of established ATS brands and innovative newcomers to the market.

• Ensure an objective and logical decision-making process involving a third-party perspective.

  
  

OUR APPROACH

• Requirements Documentation: We thoroughly investigated the client's concerns and documented their front and middle-office requirements.

• Sourcing Potential Partners: We identified potential partners using the documented requirements.

• Demo Presentations: Each shortlisted ATS provider  provided a system demo.

• Decision-Making Process: We presented a vetted shortlist based on demos and suitability. A second round of demos enabled the client to actively participate in evaluating the systems. Our team acted as an objective third-party perspective to guide the final decision-making.

OUR RESULTS

• Enhanced Customer Service: The client now works with a partner known for superior customer service and support.

• Aligned Functionality: The selected ATS met their front and middle-office needs without unnecessary functionalities.

• Innovative Solution: The selected ATS partner offered cutting-edge features and demonstrated agility in adapting to evolving recruitment needs.

• Objective Decision-Making: Our involvement as a third-party perspective helped the client make an informed and objective decision, free from biases or preconceptions.

Schedule your complimentary introductory meeting today!